Refund policy

جی بالکل۔ چونکہ آپ کا Tijaratofficial خواتین کے undergarments کا store ہے، اس لیے Return Policy میں hygiene کی وجہ سے واضح conditions رکھنا بہت ضروری ہے۔ میں نے 7 دن کی return policy کے حساب سے Shopify میں copy-paste کرنے کے قابل policy تیار کر دی ہے۔

Return & Refund Policy

Last Updated: August 20, 2026

At Tijaratofficial, we want you to be satisfied with your purchase. If you receive an eligible product that is damaged, defective, incorrect, or does not meet the conditions described below, you may request a return within 7 days of receiving your order.

1. 7-Day Return Policy

You have 7 calendar days from the date you receive your order to request a return.

After 7 days have passed, we may not be able to accept your return request.

To request a return, please contact us through:

Email: tijaratofficial2@gmail.com
WhatsApp: 03295964043

Please provide your order number and, where applicable, clear photographs or videos showing the issue with the product.

2. Eligible Returns

A product may be eligible for return if:

  • You received the wrong product.

  • The product is defective or damaged when received.

  • The product has a manufacturing defect.

  • The product is significantly different from what was ordered.

  • The product is unused and meets all hygiene and return requirements.

3. Important Hygiene Policy for Undergarments

Because we sell women's undergarments and intimate apparel, hygiene and customer safety are extremely important to us.

For hygiene reasons, products that have been worn, used, washed, altered, damaged, stained, or otherwise used cannot be returned.

Returned undergarments must be:

  • Unworn

  • Unwashed

  • Unused

  • In original condition

For hygiene reasons, we reserve the right to refuse a return if the product shows any signs of use.

4. Wrong Product or Defective Item

If you receive a wrong, damaged, or defective product, please contact us as soon as possible after receiving your order.

We may ask you to provide clear photos or a video of the product so that we can verify the issue.

If the issue is confirmed, we may offer:

  • A replacement product, or

  • A refund, depending on the circumstances and availability.

5. Change of Mind / Size Issues

If you simply change your mind about your purchase or select the wrong size, the product may only be eligible for return if it is completely unused, unworn, unwashed, and in its original condition, subject to our hygiene requirements.

Because our products are undergarments, we cannot accept returns for products that have been worn or used.

6. Return Shipping

If the return is due to a mistake on our part, such as sending the wrong product or a confirmed defective/damaged product, we may arrange or reimburse reasonable return shipping costs as applicable.

If the return is due to a customer's change of mind, incorrect size selection, or other reason not caused by Tijaratofficial, the customer may be responsible for the applicable return shipping costs.

7. Refunds

Once we receive and inspect the returned product, we will notify you whether your return has been approved.

If your return is approved, the refund will be processed according to the applicable payment method and circumstances of the order.

For online payments, refunds may be made through the relevant payment method or another mutually agreed method.

For Cash on Delivery orders, we may request the customer's bank/e-wallet details or another appropriate payment method to process an approved refund.

Please note that the time required for a refund to reach your account may depend on the payment provider or financial institution.

8. Exchanges

If you receive an incorrect or defective product, we may offer an exchange or replacement, subject to product availability.

Any replacement product will be subject to the same hygiene and return requirements described in this policy.

9. Non-Returnable Items

For hygiene and safety reasons, we generally do not accept returns for products that have been:

  • Worn

  • Washed

  • Used

  • Stained

  • Damaged after delivery

  • Altered or modified

  • Returned without original packaging where the packaging is necessary to maintain hygiene

  • Showing signs of use, body contact, odors, perfume, makeup, or other contamination

10. How to Request a Return

To request a return within 7 days, contact us with:

  1. Your full name

  2. Order number

  3. Phone/WhatsApp number

  4. Reason for the return

  5. Clear photos or video of the product, if the return is related to damage, defect, or incorrect product

Contact us:

Email: tijaratofficial2@gmail.com
WhatsApp: 03295964043

Our team will review your request and provide further instructions if the return is eligible.

11. Return Inspection

All returned products may be inspected before a return, replacement, or refund is approved.

Meeting the 7-day deadline does not automatically guarantee approval of a return. The product must also meet the conditions described in this policy.

12. Changes to This Policy

Tijaratofficial reserves the right to update or modify this Return & Refund Policy when necessary.

Any changes will be posted on this page with an updated Last Updated date.

13. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Tijaratofficial
Women's Undergarments | Online Store
Email: tijaratofficial2@gmail.com
WhatsApp: 03295964043
Country: Pakistan

We are committed to providing our customers with a fair and convenient shopping experience while maintaining appropriate hygiene standards for undergarment products.