Privacy policy

Privacy Policy

Last Updated: August 20, 2026

Welcome to Tijaratofficial. We respect your privacy and are committed to protecting your personal information when you visit our website, place an order, contact us, or use any of our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and when it may be shared with third parties.

1. Information We Collect

When you visit or use our store, we may collect information that you provide directly to us, including:

Full name
Shipping and billing address
Phone/WhatsApp number
Email address
Order and purchase details
Product preferences and information you provide to us
Information you provide when contacting customer support
Payment and transaction information

For online payments, payment information may be processed securely by the relevant payment provider. We do not intentionally store your complete payment card details on our own systems.

We may also automatically collect certain technical information when you visit our website, such as:

IP address
Browser type
Device information
Operating system
Pages viewed
Website activity and interaction
Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

Process and fulfill your orders
Confirm your orders
Arrange delivery and shipping
Contact you regarding your order
Provide customer support
Process returns, exchanges, or refunds
Process and verify payments
Improve our website, products, and customer experience
Prevent fraud and unauthorized transactions
Send important service-related communications
Send promotional or marketing communications where permitted
Comply with applicable laws and legal requirements

3. Cash on Delivery and Online Payments

Tijaratofficial offers Cash on Delivery (COD) as well as online payment options.

For COD orders, we may use your name, phone number, address, and order information to confirm and deliver your order.

For online payments, payment transactions may be handled by third-party payment processors. These providers may collect and process payment information according to their own privacy policies and security practices.

4. Sharing Your Information

We do not sell your personal information.

We may share necessary information with trusted third parties when required to operate our business, including:

Shopify and technology service providers
Courier and delivery companies
Payment processing providers
Website and analytics service providers
Customer support providers
Marketing and advertising service providers
Government authorities or legal entities when required by law

Only information reasonably necessary for the relevant service may be shared.

5. Shopify

Our online store is powered by Shopify. Shopify provides the technology and infrastructure that allows us to operate our online store, process orders, and provide services to customers.

Information submitted through our store may be processed by Shopify and other service providers involved in operating the store.

You can review Shopify's privacy practices through Shopify's official privacy policy.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website traffic, and provide relevant advertising.

Cookies may also be used by third-party services such as analytics and advertising platforms.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features of our website.

7. Marketing and Advertising

With your permission where required, we may use your information to communicate with you about products, offers, promotions, and other marketing activities.

We may also use third-party advertising platforms to show advertisements to people who have visited or interacted with our website.

You may opt out of promotional emails by using the unsubscribe option provided in those emails.

8. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of transmitting information over the internet or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security of your information.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete your orders and provide our services
Maintain business and transaction records
Resolve disputes
Prevent fraud
Comply with legal, accounting, and regulatory requirements
Fulfill other legitimate business purposes

When information is no longer reasonably required, we may delete or anonymize it where appropriate.

10. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Ask about how your information is being used
Opt out of certain marketing communications

To make a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our website and services are not intended for children who are not legally permitted to make purchases under applicable law.

We do not knowingly collect personal information from children for the purpose of making unauthorized purchases.

If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.

12. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with your personal information.

13. International Data Processing

Some of our service providers, including technology, payment, analytics, advertising, or other service providers, may process or store information outside Pakistan.

Where applicable, such information may be processed according to the privacy policies and legal requirements of those service providers.